REPORT AN ELANCO ADVERSE EVENT OR PRODUCT COMPLAINT
Welcome
If you have concerns about a possible side effect, the quality or safety of an Elanco product, please share your experience using one of the options below:
For potential human exposure, please seek immediate medical attention from a physician and have them contact Elanco.
For animal emergencies, please consult your veterinarian immediately and have them contact Elanco.
How to report
US based customers
US based customersFor U.S. BASED CUSTOMERS For general support, please call our team Product & Veterinary Support at
1-888-545-5973.
To report an adverse event or product complaint, you may call the number above or, for your convenience, complete the online form below.
US based farm/producers
US based farm/producers If you are a producer/farmer needing to report a product concern for a herd, please call us directly at
1-800-428-4441
Non US customers
Non US customers For Non-U.S. Customers refer to the product label for Elanco Contact Information or click the link below:
What to expect
Filling out the report:
Please have all your product packaging available and a list of current medications. It will take approximately 15 minutes to complete the online form. If you are reporting multiple pets, you will need to fill out one form per pet.
Submit report:
Upon submission of the report, a copy of the report with the reference number will be emailed to you.
Follow up:
In the event you have follow up information on your pet, please call 1-888-545-5973 and provide the reference number you received via email. If more information is needed, an Elanco team member will contact you via the phone number you provided.
Privacy disclaimer:
The information you provide will be used to respond to and manage your report, to meet our regulatory and legal obligations, and in accordance with our Privacy Notice
